Be a simple and easier in your daily life
Make Your Workspace Yours
Subscribe to our emails
Be the first to know about new collections and special offers.
Important policies and rules
| Condition | Policy |
|---|---|
| Return eligibility | Only for damaged or wrong items |
| Return time limit | Within 24 hours-3 days of delivery |
| Product condition | Must be unused and in original packaging |
| Proof required | Photos or video of the issue |
| Condition | Policy |
|---|---|
| Refund eligibility | Only when replacement is not possible |
| Refund request window | Within 48 hours after delivery |
| Refund processing time | 2–4 business days |
| Refund method | Same payment method used during purchase |
| Condition | Policy |
|---|---|
| Replacement eligibility | Only for damaged, wrong, or defective products |
| Time to request replacement | Within 48 hours of delivery |
| Proof required | Clear photo or video proof |
| Replacement availability | Depends on product stock availability |
| Replacement shipping | Free for valid cases |
| Situation | Customer Requirement | Store Action | Important Rule |
|---|---|---|---|
| Damaged product | Must report within 48 hours of delivery with photo/video proof | Free replacement provided | Product must be unused |
| Wrong product received | Must report within 48 hours with proof | Free replacement provided | Wrong item must be clearly visible in proof |
| Missing item / empty box | Must report within 24 hours with unboxing video | Replacement or refund after verification | Without unboxing video claim may be rejected |
| Product defective | Report within 48 hours with proof | Replacement provided | Product must not be used |
| Replacement not available | Valid complaint required | Refund issued | Refund processed after verification |
| Customer changes mind | Not allowed | Request rejected | No return or refund |
| Used product | Not allowed | Request rejected | Product must remain unused |
| Request after several days | Not allowed | Request rejected | Requests must follow time limits |
| Return request | Only accepted for damaged or wrong items | Store may arrange solution | Product must be unused |
| Cancellation before shipping | Allowed | Full refund for prepaid orders | COD orders simply cancelled |
| Cancellation after shipping | Not guaranteed | Customer may refuse delivery | May result in shipping charges |
| Rule | Explanation |
|---|---|
| Report issues quickly | Complaints must be reported within the allowed time window |
| Provide proof | Photo or video evidence is required for claims |
| Used items are not eligible | Products used for several days cannot be returned |
| Change-of-mind returns not accepted | Ordering carefully is the customer’s responsibility |
| Replacement preferred over refund | Store prioritizes replacement to resolve issues |
Customer support
- having any doubt or to ask something contact through the form
- having any issue or problem by the store returns and refund contact us
- delivery delaying or no replies of want to know progress completely. contact us or Shopcreativefusion@gmail.com
